Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

In the same way entities that access, process and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond the ...

Shortly after last week's WorkSpace Connect article went out, Amazon made the news by informing its employees that its five-year era of remote and/or hybrid work was over as of January 2, 2025.

Gajwani: Mostly, AI is not working in the way we're used to computer software working, meaning it'll work 80% to 90% of the time – while at the same time we're learning how to make reliable enough to ...

During day two of Enterprise Connect AI, presenters with Deloitte shared their perspectives on how their clients are approaching the integration of AI into existing technology and systems.Later that ...

A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work ...

A Loss Felt by Many Twitter is gone. The carcass left is called X often referred to as a "dumpster fire."The $13 billion that Elon Musk borrowed to buy Twitter has turned into the worst merger-finance ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for ...

The current version of Univerge Blue UCaaS is powered by Intermedia. Known for its full suite of UCaaS and CCaaS solutions, cloud-based communications platform Intermedia also offers hosted email, ...