Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

In the same way entities that access, process and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond the ...

Shortly after last week's WorkSpace Connect article went out, Amazon made the news by informing its employees that its five-year era of remote and/or hybrid work was over as of January 2, 2025.

Gajwani: Mostly, AI is not working in the way we're used to computer software working, meaning it'll work 80% to 90% of the time – while at the same time we're learning how to make reliable enough to ...

During day two of Enterprise Connect AI, presenters with Deloitte shared their perspectives on how their clients are approaching the integration of AI into existing technology and systems.Later that ...

A Loss Felt by Many Twitter is gone. The carcass left is called X often referred to as a "dumpster fire."The $13 billion that Elon Musk borrowed to buy Twitter has turned into the worst merger-finance ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

Walmart’s David Glick shares three tenets that he believes are necessary to leading a team, and a division, through technology change.