In the same way entities that access, process and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond the ...

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

Whether the order to return to the office full-time is meant to boost collaboration or quietly reduce a workforce without resorting to layoffs, the move presents a lot of downsides to the company.

AI’s impact ranges from the contact center to customer experience, but it comes with risks that need to be acknowledged and mitigated.

At the closing locknote for EC A1 2024, four industry analysts shared their perspectives on where AI is today – it’s “mostly not working,” says one -- and where it might be going.

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Walmart’s David Glicks shares three tenets that he believes are necessary to leading a team, and a division, through technology change.

At the opening keynote for EC AI 2024, three enterprise communications technology professionals shared their perspectives on implementing AI solutions in their organizations.